He reports to the horticulturist and maintains landscaped areas and gardens in the hotel. For personal items, a laundry attendant must follow specific instructions for laundering and drying. Prepare potted flowers and potted plants. The following is a job description example that shows major tasks, duties, and responsibilities that commonly define the role of housekeepers in most hotels: Resolve guest complaints, ensuring guest satisfaction. Hotel housekeeper job description Housekeeper duties in … Coordination with front office for information on departure rooms and handing of clean rooms. Room attendants are to be part of a team tasked with tending to our facilities with great care, integrity, and attention to detail. His/her duties are:-. Feel free to revise this job description to meet your specific job duties and job requirements. The deputy housekeeper reports to the executive housekeeper. 11) Storekeeper:-A storekeeper reports to senior floor or linen room supervisor. Answer guest requests promptly on the floor. The supervisor keeps all of the attendants informed of anything that impacts their job duties, and also gives them their room assignments for that day. Responsible for flower arranging equipments and equipments, accessories etc. Load soiled linen into washing machines, feed in the right amount of detergent and other laundering chemicals. Notice boards, telephones, computers, storage shelves (for registers and files), lost and found cupboard, key racks etc. To be successful as a Room Attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards. Housekeeper responsibilities and duties The responsibilities and duties section is the most important part of the job description. 1. She / He is responsible and accountable for the … The attendant must remove … Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Arrange training of staff within the department, Supervise cleaning on the allotted floors and areas- including guestrooms, corridors, staircases, floor pantries of the allotted floors, Inspection of cleaning in rooms and coordination of the work in fllors, Supervise handling of soiled linen to laundry and requisitioning of fresh ones from housekeeping. They keep landscaped areas, lawns and gardens clean and aesthetically beautiful. They report to the linen room supervisor. Ensure gardeners are handling equipments and tools efficiently. Counsel and motivate employees on various duties. Removing stains from items using the appropriate procedures. Inform the front office about ready rooms. Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion. Post now on job boards. He supervises all night staff engaged in the cleaning of public areas and guestrooms in hotel. The layout of the department depends on following factors;-#Total number of Guestrooms# No. Mending and stitching uniforms, linen, upholstery etc. Arrange and stock the pantry with linen and supplies. JOB TITLE: Room Attendant / Room Boy REPORTS TO : House Keeping Supervisor POSITION SUMMARY:. His/her duties are:-, 14) Head House person:-He /she reports to the public area supervisor. In large hotels the responsibilities of floors, public area are divided among assistant housekeepers. Ensure all flower arrangements are placed in appropriate places in public areas. Remove all dirty terry and replace with the clean par to the designated layout. Responsible for replenishment of guest complimentary water. Housekeeping Duties and responsibilities #Housekeeping staffs can be divided into 3 categories as per their Housekeeping Duties and responsibilities. Send torn articles to seamstress for repair. It should have work tables, counters, sink, water supply, cupboards to store vases, stones etc.Lost and found- The lost and found section in the department stores all the articles left by the guest and is stored for a specific period.Floor Pantry- Located on each guest floor to stock the linen, cleaning supplies and guest supplies required for operations of the floor and should be securely locked. Hotel housekeepers perform various functions to keep hotel rooms and its environment clean, attractive, and comfortable to guests. Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Maintain register of linen movements and check linen regularly, Supervise ironing and laundering of linen of the hotel, Supervise work of linen room attendants and tailors. Cleans guest bathroom/bedroom/floor corridor. Duties and Responsibilities. Job position : Housekeeping attendant or Room attendant or Chamber maid or Room maid Category : Non-supervisory Reports to : ... Duties and Responsibilities ♦ To attend the daily briefing before the work. In large hotels, where an deputy housekeeper exists, assistant housekeeper reports to deputy housekeeper. Thanks with best regards. Keep an inventory control of various uniforms in various stages of use, Set budget for procurement of uniforms and materials required for uniform. Supervises work allotted to the housemen in public areas. Take charge of housekeeping department in absence of executive housekeeper. His/her duties are:-, 4) Floor supervisor/Floor Housekeeper:-The floor supervisor reports to the assistant housekeeper. His/her duties are:-, 20) Florist:-Florists employ their own florist. Maintain flower arrangements by changing water, etc . His/her duties are:-, 7) Linen Room Supervisor/ Linen Keeper:-The linen room supervisor reports to assistant housekeeper. He/she is responsible for entire functioning of laundry and dry cleaning unit. Replacing dirty linens and towels. Clean chandeliers, draperies and other hard to reach areas in public areas. A housekeeping room attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. Develop and implement training programs within the department in consultation with the executive housekeeper. Office Attendant Job Description and Profile The office attendant is responsible for executing the clerical duties of an office and greeting visitors when they arrive at the office. Remove dirty bed linen and make up bed with clean linen. Receive complaints on maintenance and housekeeping. Flowers are used largely to enhance aesthetic appeal of various areas of the hotel. Room attendants typically report to the housekeeping supervisor and often must come to work early enough for a briefing with her. Housekeeping room attendants provide for the comfort of guests in hotels, motels, resorts, lodges and inns by ensuring that guest rooms and public areas are clean and properly presented. Room Attendant Job Summary. Calculate materials required for uniforms and upholstery and purchase accordingly. Supervise work of chandelier cleaners, vaccum cleaning machine operators. Room Attendant Responsibilities: Greeting guests and responding to queries. Responsible for the Hotel property in the work area. It is the nerve centre of housekeeping department and is manned 24 hours a day. Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel. His/her duties … He/ she is responsible for maintenance of hotel staff uniforms. Prepare duty rosters and supervise the discipline and conduct of her staff. In hotels, motels and health care facilities, they make beds and change linens. Hotel Room Attendant Job Description, Duties, and Responsibilities. Attends to guest calls, guest requests /guest complaints in the area assigned to him. Clean all doors, windows and ventilators. Similar job titles include Facility Housekeeper. Stacking sheets, pillowcases, towels, tablecloths, napkins in different stacks. Maintain par stock for the respective floors. Facilitate provision of extra services to guests such as baby sitters, hot water bottles, other guest requests. 25) Valet/ Runners:-“Valet service” means that they take care of guest laundry. Transport soiled linen from linen room to laundry and fresh linen from laundry to linen room. This housekeeping job description clearly outlines the duties and responsibilities of a housekeeper employed in a hotel. We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. Search and test new techniques and products in the market. His/her duties are:-. Deputy Housekeeper. Keeping an updated inventory of laundry detergents and sewing kits. Room Attendant responsibilities include: Changing bed linen and making beds; Replacing used towels; Sweeping and mopping floors; Job brief. Changing bed linen and making beds. Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials. Attendants usually receive a log listing every room they must clean. Ensure all maintenance jobs are attended in coordination with the maintenance department. Ensure banquet halls and conference halls are kept ready for functions and conferences. They are responsible for collecting soiled guest laundry and delivering fresh guest laundry.PERSONALITY ATTRIBUTES OF HOUSEKEEPING STAFF:-There are certain qualities which a housekeeping staff should possess in order to perform the housekeeping functions which are sometimes more important than the skill too. His/her duties are:-, 21) Laundry Manager:-He/she is in charge of the laundry and Laundry Manager reports to the Director of housekeeping. Supervisory- Assistant house-keeper, … Housekeeping Duties and responsibilities More » Check laundered linen before giving it for ironing. Laundry Attendant Responsibilities: Sorting, washing, drying, pressing, and folding clothing and other textile items. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. His/her duties are:-i) Issue clean uniforms while receiving soiled onesii) Send soiled uniforms for laundering. Job description of Room Attendants or Chamber Maids. What Does a Hotel Room Attendant Do? Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Update status of rooms cleaned on assignment sheet. Enters and prepares the room for cleaning. Housekeeping Job Description. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. as required. Provide guest supplies and attend guest requests in the night like providing water bottles, extra beds, towels etc. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. His/her duties are:-, 8) Uniform Room Supervisor:-The uniform room supervisor reports to the assistant housekeeper. His/her duties are:-i) Control the stock of equipment.ii) Issue equipment and cleaning materials as per demand. A well-written Housekeeper job description can help you hire capable candidates for your hospitality or care business. Ensure that all public areas and other functional areas are kept clean at all times. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use. Their positions and their respective responsibilities include − Floor Supervisor. Duties and responsibilities of housekeeping attendant include: Cleaning guestrooms mid-stay and after departure. The deputy housekeeper reports to the executive housekeeper. His/her duties are:-, 3) Assistant Housekeeper/Housekeeping Manager:-The assistant housekeeper reports to the executive housekeeper. He must have the knowledge of all the aspects of the laundry equipment, chemicals and fabrics.23) Dry cleaner and washers:-He/ she is in charge of dry cleaning of the hotel linen and guest clothing and washer does the laundering of the linen, uniforms and guest clothing.24) Laundry workers:-They are the staff of laundry who perform following duties;-. Hotel Room Attendant or Room Boy or Maid is one of the most important job positions in hotel housekeeping department. Housekeeper job description. Hotel Housekeeping Job Description Example/Sample/Template. In the absence of deputy housekeeper, all the above mentioned duties and responsibilities are taken over by the assistant housekeeper. Maintain positive guest relations at all times. Clean closets and door tracks on check-out rooms, removing dust and debris. His/her duties … The housekeeping attendant in the Tourism and Hospitality industry is a professional who performs routine duties to maintain public areas, guestrooms and the restrooms in a clean and orderly manner, under the supervision of housekeeping supervisor. 12) Desk Control Supervisor:-The control desk supervisor reports to the assistant housekeeper. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Cleaning and disinfecting in hospitals can prevent the spread of infectious diseases. Deliver and retrieve items on loan to guests e.g. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack. Organize, supervise and coordinate the work of housekeeping staff on day- to day basis. Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure. Hotel Room Bedding. Issuing keys to the room attendants. Collect fresh flowers from gardeners every day. Some hotels also might offer 24-hour housekeeping service, so a few room attendants may work overnight shifts. Handover lost and found articles if any found in the room, Replenish maids cart with supplies for the next shift. Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment. Issue clean linen on clean- for- soiled basis. Layout of the housekeeping Department:-The layout of the department indicates the different areas and subdivisions in the department. Job description for lobby attendant 1. Coordinate with purchase department for procurement of approved materials. This is the area where housekeeping staff report for duty and sign out at the end of the shift. #Housekeeping staffs can be divided into 3 categories as per their Housekeeping Duties and responsibilities. Ensure submission of room attendants reports and room status reports. His/her duties are:-, 5) Public Area Supervisor:-The public area supervisor reports to the assistant housekeeper. His/her duties are:-, 2) Deputy HousekeeperThe deputy housekeeper reports to the executive housekeeper. This Housekeeper job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. He / she leads a team of gardener in maintaining landscaped gardens of the hotel as well as in supplying flowers from gardens for flower arrangements in the hotels. 1. Responsible for achieving and exceeding the guest satisfaction score. The basic duties of a housekeeping department or service include routine cleaning and everyday maintenance, such as dusting, polishing furniture and vacuuming. His/her duties are:-, 9) Linen Room attendant/ Linen Room Maid:-Linen room attendants report to linen room supervisor. Send dirty linen from laundry after checking. Hospital Housekeeping Duties. Skills highlighted on sample resumes of Housekeeping Attendants include sorting, counting, folding, marking, or carrying linens; sweeping, scrubbing, and mopping floors; and dusting furniture and fixtures. Coordinate with room service for tray clearance. 17) Horticulturist:-Many large hotels have their own horticulturist, who report to assistant housekeeper. Responsible for the cleanliness and maintenance of his work area. Additionally, maintain complete knowledge of correct maintenance and use of equipment. iron and ironing boards, Ensure security of guest rooms and privacy of guests, Perform rotation cleaning duties (e.g. Maintain proper records of discards and deermine percentage of discards. Provide front office list of ready rooms for allotment to guests. Housekeeping Duties and responsibilities. Shelve laundered uniforms after verifying types of articles. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. He /she should have good knowledge of fabrics and chemicals and laundry machines.22) Laundry Supervisor:-He/she is in charge of the functioning of the laundry in the absence of laundry manager. He/ she is responsible for cleaning and inspection of the front of the house areas such as entrance, lobby, guest corridors and so on. He/she is responsible for the overall cleanliness and aesthetic upkeep of the hotel. Deputy Housekeeper. Ensure services offered to VIPs are of highest standards. Executive Housekeeper / Director of Housekeeping. Performing minor sewing duties. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Delegation of work to attendants and supervisors. Latest Housekeeping Job Description. Duties will vary according to the employment environment but the basic tasks and skills required to perform the housekeeping … Spa Manager, Housekeeping Night Supervisor / Shift Leader - Job Description, 23 Duties And Responsibility of Florits / Floral Designers, Cloakroom Attendant Duties and Responsibility, 25 Duties and Responsibility of Laundry Valet / Laundry Attendant, Linen Room Supervisor / Laundry Supervisor Job Description, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], Bell Desk - Porter / Bell Boy Job Description, OTA – Online Travel Agency - Definition / Meaning, Hotel Pre Arrival and Welcome Letter Sample Covid 19 - Hotels | Resorts, COVID 19 Hotel Booking Policy and Safety Program Sample Format, 36 Duties And Responsibility of Silver Service Waiter | Hotels | Restaurants, Bar Waiter / Bar Waitress / Cocktail Server - Duties and Responsibility, Room Service Waiter - Waitress / In Room Dining (IRD) Server - Job Description, Room Service Order Taker / In room dining Order taker Duties and Responsibility, Room Service Captain / In Room dining Captain Job Description. A Laundry Attendant is responsible for providing a constant supply of clean linens for the entire hotel. The key skills and qualities required for successful job performance as a hotel housekeeper are also detailed. Eg. Tracking which items belong to whom. Place soiled linen in containers and send these to laundry. Maintain watering schedules of plants and attend problems regarding watering schedules. Check the reports, files, registers maintained in the department. In fact, a room attendant’s ultimate duty is to ensure that guest room and public areas of a hotel, resort or motel are clean, ready to use, hygienic and presented in a attractive way. Responsible for providing clean, serviceable uniforms to the staff. Coordinating floor operations and tray clearance with room attendants. His/her duties are:-, 16) Tailors, seamstress and upholsterers:-They report to the Linen Room Supervisor. Treat cut flowers so that they last longer. Supervisors of Housekeeping. Supervisory- Assistant house-keeper, floor supervisor, linen room supervisor, public area supervisor and so on. Managerial-Executive- #Housekeeper / Head house-keeper. 1)Executive Housekeeper/Director of Housekeeping:-The executive housekeeper reports to the General Manager or the Resident Manager or the rooms division manager. Previous hotel-related experience desired. Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained. Purchase and supervise usage of manure and fertilizers. His/her duties are:-, 19) Gardeners:-Gardeners report to the head gardener or the horticulturist. Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. One of the main duties of hotel room attendants is to prepare the hotel room's bed for the guest. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests. Recruit new employees and train them for the housekeeping jobs. Be responsible for hotel linen and check its movement and distribution to room attendants. Report any safety or security hazard to the security department. Servicing of rooms in the evening( turndown service) and also provide second service. Housekeepers are employed either in a private home or in a commercial environment such as a hotel. A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and … of outlets and banquets# Amount of manpower required.Following are the areas of the department:-Executive Housekeepers Office- This is the Executive housekeepers office where the administrative work of the department is performed.Housekeeping Desk- This is the control centre of the housekeeping and is manned 24 hrs a day. Plan order of work and direct staff accordingly. As a Housekeeping Attendant you are responsible for daily assigned duties as instructed by Supervisors while adhering to hotel policies and procedures and your role will include key responsibilities such as: •Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately Attend to phone calls received at control desk, Responsible for issuing guestroom keys and maintaining key register. Supervise work of people who clean carpets, wall washers, window washers. Restocking guestroom amenities like toiletries, drinking glasses, and notepads Replenish amenities according to the operational standards. Ensure proper communication within the department by conducting regular meeting with the staff. Job Title: Housekeeper. Sample housekeeping job description. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. The individual must know how to use manual tools to sweep, scrub, mop, wipe and dispose waste. Evaluate employee performance for promotions and transfers. Housekeeping Attendants, or Housekeepers, provide lodging services for such places of business as hotels, motels, and vacation resorts. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Responsible for collecting guest laundry. Examine and count each linen item when send to laundry and again on return. Inspect the work done by contractors- pest control, launry, window cleaning, etc. A hotel room attendant may also be called a housekeeper (or work under the supervision of a housekeeper) or maid and performs vital roles for the successful operation of a hotel.. Maintain latest reports regarding room occupancy, VIPs, status of rooms etc. This housekeeper sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. 10) Uniform Room attendant:-A uniform room attendant reports to uniform room supervisor. Providing attractive flower arrangements for the entire hotel is their responsibility. Job Description for Lobby Attendant JOB TITLE: LOBBY ATTENDANT REPORTS TO: Housekeeping Supervisor POSITION SUMMARY: Keeps all lobbies and public area facilities such as lobby restrooms, telephone area, business centre, and the front desk, and portico, lobby lounge in neat and clean conditions. Maintain and prepare indoor plants for the hotel. Managerial- Executive- #Housekeeper / Head house-keeper 2.
duties and responsibilities of housekeeping attendant