Use this assistant hotel manager CV template as the starting point for your own job-winning CV! Sound knowledge of sales and marketing principles 2. May require a bachelor's degree. ■ Areas of strength: 1. I am also responsible for the upkeep of the hole outside grounds, Also in charge of ordering all the supplies to keep the hotel operating. Tailor your resume by picking relevant responsibilities … Manager in charge of the hotel and employees. A job in hotel management can be challenging to get, so it is crucial you create a good first impression for the hiring manager. A degree in hotel management is common experience in Hotel Assistant Manager resumes. Assist department heads in daily operations, Engage in customer service problems using TQM and Covey principles, Responsible for increasing JD Power's customer service satisfaction scores, Increased customer satisfaction scores by 65% in first six months. Plan opening of new hotel, develop and maintain policies and procedures. View All Manager … 230 Assistant Hotel Manager jobs available on Indeed.com. Headline : More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the … Franklin Comer. Conducted property walk-thrus daily for the General Manager. Maintained Maritz scores and held weekly operations meetings tracing scores and guest follow up. By maintaining all stockrooms in a "lean" fashion and submitting replenishment orders only when necessary the business cash flow increased and was used for needed improvements. Well-educated and self-assured with ... Summary: High-energy professional focused on promoting customer satisfaction through exceptional service. Even though crafting an assistant manager resume is pain-staking process, hiring managers only spend a short amount of time looking at each. Ability to manag… Ensured employees were performing assigned tasks and reacted to staff & guest needs. Use helpful assessment when making your resume for jobs as a Assistant Hotel Manager, and don’t be scared to enhance it to a recruiter or employer. Assisted in coordinating maintenance, repair, and improvements of property and equipment, Provided administrative support and upkeep during construction, inauguration of Hotel to present, Handled finances, product orders and supplier management, part time employee payroll, Was responsible for auditing daily cash sales/income, petty cash account, Helped in design and management of website and developing online marketing publicity and strategy, Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution, Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues, Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM. In charge of amiable conflict resolution for guests. Model your work experience section after the assistant front office manager resume sample by including your experience communicating with co-workers, assisting superiors, and providing a helping hand for customers or clients. Maintain and balance a cash drawer on a daily basis. Assisted Front Office team in upgrade strategies which led to largest YOY growth for Four Seasons Americas. If you can, include quantifiable information that shows your communication skills were good … Monitored the performance of the Hotel operational teams. Supervised, scheduled and coordinated activities for a team of five employees. Responsible for resolving all guest situations and special requests. Acted as liaison with internal departments (convention services/front office operations) for all incoming corporate groups. Check out real resumes from actual people. Use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume … Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Complete night audit as well as daily record of hotel transactions, assist hotel manager with personnel administration and coordinate employee schedule. Trained all new hires for Front Desk and Security personnel. Provide support during other shifts as the MOD. Assistant hotel manager resume must be goal oriented, and completely relevant enough to create a strong impression on your prospective job employer. Assistant Hotel Manager Resume. Consistently trained/ tested Front Desk agents in standardize testing to ensure standards were being meet on a daily basis. Building relations with many return/high profile guests and ensuring requests quality service. Resume Examples; Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Hotel Manager Resume: Sample & Writing Guide [20+ Tips] Make sure your hotel manager resume does a great job presenting your superb managerial skills and experience. Collinstown, NSW. Implemented guest service standards and provided customer service training to all guest relations staff. by Aspirations Resume. Easily Editable & Printable. Developed and implemented housekeeping cleaning inspection program. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift. Emergency duties to coordinate and maintain safety guidelines. Also responsible for the production of housekeepers. Hotel Manager Resume Example Crafting a Assistant Hotel Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties. Helped to set up and start the hotel's operation. Daily supervision included staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards. Assist Hotel Manager with the overall daily hotel operations including supervision of multiple employees. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. What role this position evolved into, prepared me for a career in top-notch customer service and to be able to strategize and problem solve quickly and efficiently in the best interest of my company. Apply to Assistant Front Office Manager, Assistant Hotel Manager, Guest Service Agent and more! 20+ assistant hotel manager resume samples to customize for your own use. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Plan and conduct monthly employee meetings. Instantly Download Assistant Hotel Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple Pages Format. Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments. Supervise housekeeping department to ensure room cleanliness. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Be straightforward. Overnight Manager in charge of the hotel and employees including: Night Audit, PBX, Security, Banquet, Maintenance, Housekeeping and Room Service. Managed and maintained the administration of all reservations, cancellations and no-shows. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new assistant hotel manager job. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. There are plenty of opportunities to land a Assistant Restaurant Manager job position, but it won’t just be handed to you. Prepared household staff rotes and duties. Especially skilled at timely conflict resolution strategies. Do you need the best Hotel Manager resume? Hotel had experienced a 35 percent growth in 3 years and was expecting the trend to continue. Fully developed Manager on Duty program for staff to utilize in my absence. ● Oversaw hotel staff performance and assisted with the preparation of staff assessments.● Sought to resolve conflicts in a professional courteous manner.● Maintained inventories of hotel supplies and prepared purchase orders.● Processed invoices and assisted with guest payment issues.● Scheduled bookings and checked guests in and out during busy periods.● Answered phones and responded to email inquiries. Created work schedule for the Front Office, Concierge & Bell staff. Assists hotel manager in managing day-to-day operations of the front services including front desk, bell desk, Door, Concierge, Butlers and Valet. Participated/Led satellite check ins/check outs for large groups to drive Guest Services scores and provide employee support to those guests. Assisted Sales Manager in developing strategies for casino events and conventions. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. AAA awarded 5-diamond luxury hotel with 200 guestrooms. Gregory Durgan. Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc. See that all front of house staff is upholding to AAA standards. Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems. Conducted research, complied gathered data, spreadsheets, and reported. Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. Hotel Assistant Manager. Received Service Excellence Award - 2nd Quarter 2004. Supervise hotel guest check-in and check-out. ● Prepared daily financial reports.● Maintained database of scheduled overnight stays and day visits to the resort.● Established long-term relationships with corporate clients.● Worked with marketing team on efforts to increase guest bookings.● Assisted with accounting tasks.● Responded to guest complaints.● Supervised hotel staff and worked to resolve staff issues. Administered Medical Assistance and First Aid in emergencies. Especially skilled at timely conflict resolution strategies. Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers. Supervised 480 employees/entire properties and F&B outlets. Respond to emergencies and to be the head of response team. Proactive and devoted assistant manager adept at collaborating closely with the manager/executive and assuming responsibilities of managing daily activities, directing operations and supervising staff in order to assist in actualizing firm’s aspirations, short term initiatives and long term goals and objectives. Meet, greet and provide 24 hour guest services to foreign heads of state, corporate industry leaders and VIP. Responsible for the upkeep of a seventy three room hotel inside and out. Managed payroll and assisted in accounting with A/P and A/R. Managed the Front Office of a 4 Star, 498 room resort, Responsible for assisting in all areas needed throughout entire 1100 room property, the second largest Hyatt in the Chicago area and corporation's home-base. Hotel Assistant Manager Resume Samples 4.9 (49 votes) for Hotel Assistant Manager Resume Samples. Insure that every hotel room is ready for our guest to have a great experience while they are staying with us. Regular updates of guest satisfaction and hotel service performance. Supervised front services (Bell staff, Door staff and courtesy van drivers). Complete and present employee performance evaluations. Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness. Budgeting for payroll, and weekly reports for payroll, sales, and projections for weekly quotas for corporate approval. Assistant Hotel Manager CV Sample/Your Full Name/Your Current Address/Your Phone Number/Your Email Professional Summary I have been involved with the hospitality management sector for more than a decade and am pleased to offer a number of bespoke skills to any firm.While a portion of my knowledge base is … Monitor the reservation files to ensure correct organization. Resolve employee conflict and encourage group relations. Crafting a Assistant Restaurant Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Dedicated to helping job seekers find work during the pandemic. Maintained the correct handling of all soiled linen and ensure that every bedroom had the correct bedding and relevant number of towels. Reconcile logs, patrols and shift responsibilities. Inspect and evaluate the physical condition of facilities to determine the type of work required. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees. Enforced safety regulations and handle all escalated security issues or emergency situations appropriately. Manage a team of hotel officers, including participating in scheduling, training, coaching, recommending applicants for employment, and implemented disciplinary actions. Responsible for staff understanding of brand standards, philosophy and specific position processes. Represented Executive office and department heads in their absence. Wayne, NJ 7477 (777)-777-7777 [your email] Job Objective Seeking a position with company in which to exercise my experience and training as an Assistant Hotel Manager.. Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff, Hospitality Food Service & Hotel Management, Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel, Followed administrative procedures and provided guidelines. Here are some examples of an Assistant Manager Resume for someone with more than five years’ experience: 2002-2005 Bachelor of Communication Science, University of Arizona, AR. Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties. Coordinated security team details and conducted evaluations of security personnel. Responsible for giving detailed information and tours regarding the history of the hotel. Schedule employees to ensure all stations are manned appropriately, Interact with guests to gain feedback on service, Perform drills to ensure constant training, Supervise hotel staff to ensure the provision of excellent customer services, Manage conflicts and resolve issues in accordance to the hotel's protocols, Coordinate the efforts of different departments to ensure smooth running of the business, Solicit business from new accounts and ensure recurring business from current guests. Originally, I took this position for the amazing opportunity to be an entry level manager in this flagship hotel with some of the highest customer expectations in the nation, rightfully so, as guests paid an average of $400+ per night to stay. Responsible for scheduling, hiring, training and evaluating a staff of 15-25. 9 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. Leave the other applicants unmanageably far behind. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX. Download our free resume templates. Activities done during job are : This free sample resume for a hotel manager has an accompanying sample hotel manager cover letter and sample hotel manager job advertisement to help you put together a winning job application. Assume authority for the hotel in the absence of the General Manager and serve as assistant General Manager for all operations within the hotel. Hotel Assistant Manager Resume Examples. Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management. Monitored staffing levels in all departments and reacted accordingly. Controlled the concierge website for Hyatt Maui; editing content and ensuring departmental follow through on all guest requests. In liaison with Management, completed the induction of all the newly appointed household staff. Work with manager and director on monthly and annual budget goals. Administrated cash flow and credit card income. Supervised associates to ensure proper product knowledge, Trained quality associates for brand representation, Assured staff is aware of food and beverage specials, Established and maintained interpersonal relationships, Monitored the supervision of the hotel's night operations. How to write an assistant manager resume even if you have no experience. Seeking job for the post of hotel general manager in reputed hotel in order to use all my skills and experience towards the growth of the hotel business. 4457 Lillie Underpass, Los Angeles, CA +1 (555) 566 5401. Sep 19, 2010. Monitoring and reviewed department functions service quality on hotel VIP/Specialty guests. Recruitment and selection of all new hires for the hotel department. Ensuring the safety and care of the animals. All rights reserved. Mediated conflicts that were guest related or team member related. Quickly Customize. 2006-2008 Masters in Business Administration, Chicago State University, IL. Assumed an active roll in running what had developed into a 135 room hotel. Easily Editable & Printable. Hotel: Lotus hotels and towers, Bristol, CT. From 2000 till present date. Oversee F&B Department Operations and balance budget with P&L. Performed lock interrogations, key audits, and guest wellness checks. Completed research, developed business plan and completed the startup of a new spa on the property in partnership with the General Manager. Assistant Hotel Manager Resume. Performed close process, such as balancing accounts and conducting nightly audits. Maintained confidentiality of all guests. Summary : Dedicated, enthusiastic, and results-oriented individual with over 7 years of Assistant Hotel Manager experience.Proven success in the areas of project management, employee access compliance and coordination, system administration, training, education, customer service, and … 4100 Duke Lane. Subject: Application for position of Assistant Manager. Assisted in the development of hotel and spa budget. Provide direct support supervision of Hotel and Housekeeping Supervisors. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing … Ordering of supplies, inventory management. Ensured that Excellence Hotels operates to the highest standards required by management. 20+ hotel manager resume samples to … Able to use Human Resources experience to improve operations and performance of hotel and staff. Here are some useful tips. Dedicated Assistant Hotel Manager who is an avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. It’s actually very simple. In order to up your odds landing an interview, be sure that your resume stands out from the rest. Responsible for overseeing the front desk, bellmen, doormen, PBX, and concierge in absence of the front office manager and director of rooms. See our sample Hotel Assistant Manager Cover Letter. Answer incoming phone calls and make hotel reservations. Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Assistant Hotel Manager Resume. Assisted in the set up and opening of a new store and hotel location, Hired, trained, and developed 10-15 non-supervisory associates and 3 management staff, Spoke with perspective clients in person and via telephone pertaining to services and pet care provided within the facility; addressed any and all questions and/or concerns, Collected payment for services and products purchased by client, Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff, Continuous contributions to Guest Services Scores, and upholding brand standards, Started as Front Desk agent then promoted to management after less than 1 year of service, Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines, Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday.